Allianz, Ford, Marriott, Uber win 2019 Customer Service Award 

Allianz, Ford, Marriott, and Uber have won top honors in the 2019 Elliott Advocacy Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. 

The award, now in its 14th year, is widely recognized as one of the premier customer service honors in America. For 2019, readers of Elliott Advocacy, a leading consumer advocacy site, nominated and voted for their favorite companies in 16 categories ranging from airlines to wireless service providers. 

“The Readers’ Choice Awards answer every consumer’s basic question,” says Christopher Elliott, founder of Elliott Advocacy. “Which company is the best?”

Elliott Advocacy is a nonprofit consumer advocacy site that empowers consumers to solve their problems and helps those who can’t. For 2019, the Elliott Readers’ Choice Customer Service Awards added two new categories: apparel and luggage.  

Here are this year’s top five companies by industry: 

Airline (domestic)

1. Southwest Airlines
2. Delta Air Lines
3. JetBlue Airways
4. American Airlines
5. Alaska Airlines

Airline (international)

1. Virgin Atlantic
2. British Airways
3. Lufthansa
4. Singapore Airlines
5. Air France


1. Land’s End
2. J. Crew
3. Gap
4. American Eagle (tie)
4. Abercrombie & Fitch (tie)
4. H&M (tie)
5. Forever 21

Car Manufacturer (domestic)

1. Ford
2. Tesla
3. Chevrolet
4. GMC
5. Cadillac

Car Manufacturer (international)

1. Toyota
2. Honda
3. Lexus
4. Mercedes
5. Subaru

Car Rental

1. Enterprise
2. Hertz
3. Budget
4. Alamo
5. National

Cruise Line

1. Royal Caribbean
2. Viking
3. Disney
4. Carnival
5. Celebrity

Ground Transportation

1. Uber
2. Lyft
3. Megabus
4. Greyhound
5. Zipcar


1. Marriott
2. Hilton
3. InterContinental (IHG)
4. Choice Hotels
5. Wyndham Hotel Group


1. Samsonite
2. Travelpro
3. Tumi
4. American Tourister
5. Eagle Creek

Online Travel Agency

1. TripAdvisor
2. Expedia
4. Kayak
5. Priceline

Subscription TV

1. Comcast
2. DirecTV
3. AT&T U-verse
4. Verizon Fios
5. DISH Network

Travel Insurance

1. Allianz Global Assistance
2. Travelex
3. Travel Guard
4. Seven Corners
5. Generali Global Assistance

Theme Park

1. Epcot (Disney World)
2. Magic Kingdom (Disney World)
3. Disneyland
4. Universal Studios (Orlando)
5. Animal Kingdom (Disney World)

Vacation Rental


Wireless company 

1. Verizon Wireless
2. AT&T
3. T-Mobile
4. Consumer Cellular
5. Sprint

Balloting for the 2018 Elliott Readers’ Choice Customer Service Awards was conducted from Nov. 1 to Dec. 31, 2018. You can review a list of previous winners at 

This year’s awards were sponsored by Allianz Travel Insurance, Boingo, and Southwest Airlines

About Elliott Advocacy

Elliott Advocacy is a 501(c)(3) nonprofit consumer advocacy organization founded in 1997 by author and columnist Christopher Elliott. The organization empowers consumers to solve their consumer problems and to help those who can’t. Elliott writes the syndicated Travel Troubleshooter and Problem Solved features for King Features Syndicate and is a columnist for USA Today and the Washington Post. He’s the author of several books, including How To Be The World’s Smartest Traveler (National Geographic). The organization is based in Prescott, Ariz. Contact: Christopher Elliott, [email protected], (202) 370-7934