Allianz, Disney and Southwest Airlines Win 2020 Customer Service Award

Allianz, Disney, Royal Caribbean and Southwest Airlines are among the companies that have won top honors in the 2020 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. 

The award, now in its 15th year, is widely recognized as one of the premier customer service honors in America. For 2020, readers of Elliott Advocacy, a leading consumer advocacy site, nominated and voted for their favorite companies in 16 categories ranging from airlines to wireless service providers. 

“Consumers want to know which companies will give them the best service,” says Christopher Elliott, founder of Elliott Advocacy. “That’s why we do this award.”

Elliott Advocacy is a nonprofit consumer advocacy site that empowers consumers to solve their problems and helps those who can’t.

Here are this year’s winners by industry: 

Airline (domestic)

1. Southwest Airlines
2. Delta Air Lines
3. JetBlue Airways
4. United Airlines
5. American Airlines

Airline (international)

1. Virgin Atlantic
1. British Airways (tie)
2. Lufthansa
3. Emirates
4. Singapore
5.Turkish Airlines


1. Land’s End
2. Gap
2. H&M (tie)
3. American Eagle
4. J. Crew
5. Forever 21

Car Manufacturer (domestic)

1. Ford
2. Tesla
3. Chevrolet
3. Jeep (tie)
4. Buick
5. Chrysler

Car Manufacturer (international)

1. Toyota
2. Mercedes
2. Honda
2. Subaru (tie)
3. Volvo
4. Mazda
5. VW

Car Rental

1. Enterprise
2. Hertz
3. Budget
4. National
5. Dollar

Cruise Line

1. Royal Caribbean
2. Viking
3. Disney
4. NCL
5. Carnival

Ground Transportation

1. Uber
2. Lyft
3. Megabus
4. Greyhound
5. Zipcar


1. Marriott
2. Hilton
3. InterContinental (IHG)
4. Choice Hotels
4. Wyndham Hotel Group (tie)
5. Best Western


1. Samsonite
2. Travelpro
3. Tumi
4. American Tourister
5. Eagle Creek

Online Travel Agency

1. Expedia
3. TripAdvisor
4. Kayak
5. Travelocity

Subscription TV

1. Comcast
2. Verizon Fios
3. AT&T U-verse
4. DirecTV
5. Cox Communications

Travel Insurance

1. Allianz Global Assistance
2. Seven Corners
3. Travelex
4. Travel Guard
5. Generali Global Assistance

Theme Park

1. Disneyland
2. Universal Studios (Orlando)
3. Epcot (Disney World)
4. Magic Kingdom (Disney World)
5. Animal Kingdom (Disney World)

Vacation Rental


Wireless company 

1. Verizon Wireless
2. AT&T
3. T-Mobile
4. Sprint
5. Consumer Cellular

Balloting for the 2020 Elliott Readers’ Choice Customer Service Awards was conducted from Dec. 1, 2019, to Jan. 26., 2020. You can review a list of previous winners and cast their vote online at 

This year’s awards were sponsored by Allianz Travel Insurance, Boingo, and Southwest Airlines. 

About Elliott Advocacy

Elliott Advocacy, founded in 1997, is a nonprofit consumer advocacy organization founded by author and columnist Christopher Elliott. The site’s goal is to empower consumers to solve their problems and to help those who can’t. Elliott writes the syndicated Travel Troubleshooter and Problem Solved features for King Features Syndicate and is a columnist for USA Today and the Washington Post. He’s the author of several books, including How To Be The World’s Smartest Traveler (National Geographic).